PRIVACY POLICY

This Privacy Policy applies to Furniture and Bedding Concepts Ltd (ACN 125 275 201) and Uinta Beds Pty Ltd (ACN 068 362 961) trading as Sleep City.

At Sleep City, we recognise the importance of your privacy and understand your concerns about the security of personal information you provide to us.  We comply with the National Privacy Principles (“NPP’s”) as contained in the Privacy Act 1988.  The NPP’s detail how personal information is collected, used, stored and destroyed and how you may gain access to personal information held about you.

"Personal information" as distinct from business information, is information, or an opinion, that identifies an individual, or from which a person’s identity could be ascertained.

This policy details how Sleep City manages personal information, sets out some of your privacy rights in relation to personal information, and advises how you can contact us with privacy queries.  Our policy is designed to ensure that your personal information is handled in accordance with the privacy laws.

Collecting Personal Information about you

In the course of doing business, Sleep City will collect personal information about you and from you.  This is sometimes unavoidable.  However, we aim only to collect personal information that is necessary to provide our goods and associated services to you.

The type of personal information we collect depends on the type of request you have made to us, or the particular goods or services you have asked us to provide.  It may include your name, residential address, telephone and fax number and e-mail address. 

We collect personal information in a number of ways, including by telephone, fax, or email, on customer order forms and dockets, or when you submit personal details through our website.

At the time personal information is collected or as soon as practicable thereafter, we will advise you of:
•    Our details and how to contact us;
•    The purpose for which the information is collected;
•    Details of how to access any information held about you;
•    The type of organisations to which we may disclose that information; and
•    The legal and other consequences of you not providing the information (if any);
unless any of the above is obvious in the circumstances, or detailed on a collection form.

While we endeavour to collect your personal information only from you, in some instances we may also receive personal information about you from third parties.  Where we receive and retain or use personal information from third parties, we will contact you and advise that we hold this information (if you have not already been made aware that your personal information will be disclosed to us).

How do we use your personal information?

Sleep City may use and disclose your personal information if the disclosure is necessary to answer your enquiry, or to supply goods or services ordered.  We also use your personal information to verify your identity. 

We may also use your personal information for related purposes that you would reasonably expect, such as providing you with periodical newsletters and promotional material, details about other goods or services offered by us, as well as any advertisements of future sales relating to our business that may be of interest to you.  You can opt out of receiving this information at any time by notifying us. 

We may also disclose your personal information where we have sought your consent or as is otherwise allowed by law.

We may also disclose your personal information to third parties or between our two companies for functions such as administration and customer service.  You can opt out of this at any time by notifying us.

If you do not consent to the provision of your personal information, we may not be able to answer or follow up your enquiry, provide you with the requested goods or services, or complete the transaction you have entered into.

Transfer of Information outside of Australia

We will not send your personal information outside of Australia unless:
•    It is necessary to complete your transaction;
•    You have provided your consent;
•    We believed on reasonable grounds that the organisation involved would only deal with your personal information in a similar manner to the requirements under the NPPs;
•    Where otherwise allowed by the Privacy Act.

Storage and Security

Your personal information is stored electronically, on paper, or both.  Sleep City has physical, electronic and procedural safeguards for personal information and takes reasonable steps to ensure that your information is protected.  Data stored electronically is stored on Sleep City's own servers and is protected by internal and external firewalls.  Access to electronic records is limited by security levels and passwords.  Only staff with the appropriate level of security have access to your information.

Your personal information is stored by Sleep City within secure premises.  Externally, the premises has several barriers to unauthorised entry including secured entry and monitored alarms.  Internally, steps are taken to ensure access to personal information is limited, including filing in a locked cabinet within a secured office.

Please be aware that personal information provided by email may not be secure.  If you have any concerns regarding the security of your emails, please provide information in an alternate form, such as facsimile.  We may record your email address if you send us email.

Sleep City uses secure methods to destroy or permanently de-identify your personal information when it is no longer needed. Sleep City will retain your personal information while it is required for any of its functions, or for any other lawful purpose.

Access & Correction

In most cases, you will be able to gain access to personal information held about you by Sleep City.  We may provide you with this information verbally or in writing, as appropriate.  Where we do not agree to provide you with details of personal information we will give you reasons why.

We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date.  Please notify us of any changes to your personal information.

Privacy Concerns or Complaints

If you have any queries or concerns about your personal information, or would like to make a complaint, please contact our Privacy Officer for assistance.  You can contact us at the following address:

Mr Ben Chidiac
Privacy Officer
Sleep City
Central 1, 254 Canterbury Road
BAYSWATER NORTH   VICTORIA  3153
Telephone: (03) 8761 2200
Fax: (03) 8761 2299
Email: info@sleepcity.com.au