Some other companies offer a limited warranty which is conditional and may not cover the spring system, foams, fibres, covers or stitching.

Sleep City offer a full 10 year guarantee on all of our mattress products, extending to faulty workmanship or product components faults. This includes the spring support system and stitching for the full period of the Guarantee, so you’re covered!

Normal wear and tear, damaged caused by transport, abuse, misuse or negligence after accepting delivery are not covered under the terms of the guarantee. It is a condition of the guarantee that customers follow the care and maintenance instructions as outlined in the guarantee card. These instructions provide customers with details information on how to care for their mattress to ensure maximum life expectancy. Failing to follow these instructions in rotating and turning a mattress may void the warranty and dramatically reduce the life expectancy of the product.

For information on how to care for your mattress refer to your guarantee card.

FURNITURE AND BEDDING CONCEPTS LTD (ACN 125 275 201)

WARRANTY

 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. 

Warranty 

F&BC warrants that, subject to the exclusions and limitations below, the Goods will be free from defects in materials and workmanship for the following periods: 

(a)         furniture products - 12 months from date of purchase;

(b)         bedding products and heaters - as indicated on the label. 

This warranty is subject to any specific exclusions and limitations supplied with each range of Goods. F&BC will in its discretion, repair or replace any Goods or any defective part of the Goods to remedy any failure due to faulty workmanship or materials under this warranty. The repair or replacement of the Goods is the absolute limit of F&BC's liability to you under this warranty. 

Warranty Claims 

To make a warranty claim contact F&BC using the contact details below. You must also present your original purchase receipt as proof of purchase to claim under this warranty. You must make the Goods available to F&BC for inspection. You must bear the cost of transport of the Goods to and from F&BC to make the warranty claim, and all insurance of the Goods. 

Exclusions 

The warranty does not apply: 

(a)             to damage caused by normal wear and tear;

(b)             if you have failed to assemble, use or maintain the Goods in accordance with F&BC's specifications or instructions;

(c)             if you have misused, modified or overloaded the Goods; or

(d)             if the defect has arisen due to abuse, neglect or accident. Contact Details